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Community Podiatry

Solihull Community Podiatry Service.


Solihull Community Services NHS podiatry Department are commissioned to provide care for the foot health needs of the population of Solihull who are registered with a Solihull General Practitioner.

The NHS Service provides assessment, diagnosis, advice and treatment planning to support those service users who are identified as Moderate, High risk or those with active foot ulceration only. We do not provide any biomechanical or orthotic assessment within community Podiatry.

The Excel4 Health Foot Health Service offers private foot and nail care for those who are not eligible to receive NHS podiatry Care.

The NHS service is run from 6 clinical locations within the Solihull area:

  • Grove Road clinic
  • Shirley Clinic
  • Freshfields clinic
  • Balsall Common
  • Chelmsley wood Primary Care Centre
  • Hurst Lane North clinic

We also offer home visits to those who are housebound and have a strict criteria for offering these appointments.

All of our Podiatrists are Health Care Professions Council registered practitioners and are supported by a dedicated team of foot care assistants and administrative support.

The office base for community Podiatry is currently based within Chelmsley wood Primary Care Centre, Crabtree Drive, Chelmsley Wood, Birmingham B37 5BU.  All of our referrals are dealt with from one single site and our appointments are managed from this same centre.

 Our Fax number is:    0121 424 4818

Our telephone number is:  0121 717 4330

Who is it for and what happens when I am referred?

Referral to the service will need to be made by a registered health practitioner, typically a GP but could be a Nurse or other health care worker. Click here for the Referral form

Upon receipt the referral will be registered onto our patient management system and then clinically triaged against our locally agreed service specification by a Senior Podiatrist. Information contained within the referral is used to risk stratify the referral and is critical to podiatrist, any omission in this detail may delay the triage.

Risk Type of clinic to attend Waiting time ( maximum)
Moderate risk Offered the local clinic of choice 12 weeks
High risk Offered first available appointment which may not be preferred choice 4 weeks
Ulcerated/ active foot disease. Offered first available appointment which may not be preferred choice 24 working hours.


Please note those referrals which are classed as ‘low risk’ will be screened out at point of triage- a letter will be written to you explaining the reason and offer alternative choices for seeking professional treatment.

If your referral is accepted you will be written to, to advise that you should contact us for an appointment; however if your referral suggests that you need to be seen urgently we will make contact with you on the telephone number provided on the referral.

If you do not make contact with us within 3 weeks from writing to you to invite you to book an appointment we will assume that you no longer require our services and as such discharge you from the service.

What happens at my appointment?

At you first appointment the Podiatrist will assess your foot health needs and also risk categorise you foot health needs. Your appointment will always include:

  • An update on your medical history
  • Medication taken
  • An understanding of what are the issues with your feet.
  • Assessment of your foot pulses
  • A check on the protective sensation within your feet.
  • Advice on how you are able to support your own foot health needs, which may include footwear advice, use of creams and/or a foot file.
  • An explanation of your risk status
  • Whether you need to return or advice on alternative providers.
  • How to book any follow up appointment.

Useful websites

Society of chiropodists and podiatrists

Birmingham Nail Care Service


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