Freedom of Information Request: 0164 2019/20
University Hospitals Birmingham NHS Foundation Trust (UHB) completed a merger by acquisition of Heart of England NHS Foundation Trust (HEFT) on 1st April 2018. Due to historical differences in data collection/reporting across UHB and the former Heart of England NHS Foundation Trust this response has been provided by hospital site.
Queen Elizabeth Hospital Birmingham
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:
- Contract Type: Maintenance, Managed, Shared (If so please state orgs) –
Fully Managed Service provided by KCOM Group PLC.
- Existing Supplier: If there is more than one supplier please split each contract up individually.
KCOM Group PLC.
- Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider –
This forms part of a combined Voice & Data fully managed service, encompassing: LAN, WLAN and IPT, and has a current annual contract value of £1.3M
- Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Cisco
- Number of telephone users:
5970
- Contract Duration: please include any extension periods.
The current contract is for 12 months
- Contract Expiry Date: Please provide me with the day/month/year.
The current contract started 10/1/2019 and ends 9/1/2020
- Contract Review Date: Please provide me with the day/month/year.
Not Applicable.
- Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
CUCM v10.5, UCCX, Unity VM, IM&P, ARC Operator Console, Impact 360 Voice Recorder, Proteus Call Logger.
- Telephone System Type: PBX, VOIP, Lync etc
IPT
- Contract Description: Please provide me with a brief description of the overall service provided under this contract.
The current contract provides a fully managed service, which includes: 24/7/365 remote monitoring; Incident, Problem and Change Management; Configuration Management; Lifecycle Management; Service Management; MACD’s; 3rd party support and management; technical consultancy; onsite MACD engineering resources.
- Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
The current 12-month contract is an extension to a pre-existing PFI ICT Agreement, which was awarded under a competitive tender for services to QEHB in around 2006.
- Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Didier Meert, Head of Technical Infrastructure – Didier.Meert@heartofengland.nhs.uk
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each
provider?
If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible.
Heartlands, Good Hope and Solihull Hospital
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:
- Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Remote Managed Service
- Existing Supplier: If there is more than one supplier please split each contract up individually.
KCOM Group PLC.
- Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
Initial setup £2.05M + £263k/annum
- Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Cisco
- Number of telephone users:
The system has capacity for 8,000 users; there are currently 3,600 IPT users and 284 analogue telephone users on the system.
- Contract Duration: please include any extension periods.
3 years.
- Contract Expiry Date: Please provide me with the day/month/year.
21/11/2021, option to extend twice by 12 months each time.
- Contract Review Date: Please provide me with the day/month/year.
Not applicable.
- Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
CUCM v10.5, Unity VM, ARC Operator Console.
- Telephone System Type: PBX, VOIP, Lync etc
IPT
- Contract Description: Please provide me with a brief description of the overall service provided under this contract.
Remote Managed Service: 24/7/365 remote monitoring; remote Incident and Problem Management; remote MACD’s (capped); Configuration management; Service Management.
- Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
CCS RM1045, direct award.
- Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Didier Meert, Head of Technical Infrastructure – Didier.Meert@HeartofEngland.nhs.uk
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each
provider?
If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible.
