Freedom of Information Request: 0245 2019/20

Thank you for your response with regards to FOI request 0167.

Please could you clarify the data slightly to help with our understanding – and ensure we are collecting the same data across all NHS trusts?

It would be helpful to know:

I. For each time period, how many DNAs there were – but only among patients who were attending their first appointment

II. Could you also say how many of the DNA patients who were attending their first appointment (those in i) above) did the trust discharge?

Queen Elizabeth Hospital Birmingham

Heartlands, Good Hope, and Solihull Hospitals

i.

Please be aware that if the patient DNAs multiple times while waiting for their first appointment, it will count multiple times e.g.

Example Patient

DNA – 1^st July 2019 – this will be counted

DNA – 10^th July 2019 – this will be counted

Attendance – 15^th July 2019 – this will not be counted

DNA – 23^rd July 2019 – this will not be counted

iii. As stated in our previous response, we cannot identify these patients.