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FOI 0394 2019/20 Telephone System Maintenance Contract

Home > FOI Requests > Information Technology > FOI 0394 2019/20 Telephone System Maintenance Contract

October 18, 2019

Last updated: October 18, 2019

Freedom of Information Request: 0394 2019/20

I would like to request the following information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

  • What manufacturer (hardware) telephone system are you using? e.g. Avaya, BT, Cisco etc. 

QE: Cisco

HGS: Realtis DX moving to Cisco by Jan 2020

  • Approximately how many extensions does the system support?

HGS: Approximately 500

QEHB: Approximately 7000

 

  • Who’s the incumbent/support partner for the maintenance of your PBX?

 

HGS: Maintel UK

QEHB: Kcom

  • How many of those extensions would you say are contact centre/customer service agents? Not Valid Under Freedom of Information
  • And finally, when does support contract expire? UHB: January 2020

 

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