Freedom of Information Request: 0791 2020/21
Could you please tell me for the calendar year 2019:
1) How many complaints through the patient advice and liaison system (PALS) your Trust received from patients alleging they had been discriminated against or badly treated by a member of staff because of their being overweight or obese
Please do this by searching for complaints containing any of the words “weight”, “fat”, “obese”, “overweight” and “bariatric” and filtering these to find those that refer to fat-shaming comments made by a member of staff.
0 – We cannot find any reference to the above described weight related complaints for 2019
2) Can you select the first five such complaints from 2019 and provide me with the following details: Not applicable
a. What type of staff member was the complaint levelled against? E.g. healthcare assistant, junior doctor, consultant, cleaner, kitchen staff
b. Please quote the words allegedly used by the hospital staff or summarise the offending action
c. Please tell me what, if any, action was taken by your trust in response to these five sample complaints from the beginning of 2019
To clarify and give an idea of the approximate level of detail required, please see a ‘model answer’ from University Hospitals Britstol attached, which was provided to me last year in response to a request for the same data but for the 2016-2018 period.