Who is the senior responsible person for interpreting and translation services?
Dawn Chaplin, Head Nurse Patient Experience & Clinical Dean
Is Interpreting services contracted?
Yes, the Trust has awarded a contract to Language Line Solutions via Shared Business Services (SBS) framework
Do you have an in-house interpreting model or outsourced or use a combination of both?
HEFT uses a combination of both in-house and external interpreting services.
Do you service interpreting bookings for any other public sector organisations?
No.
If the service is contracted, when did the contract commence and when is it due to expire?
Contract commenced 2nd March 2015 and due to expire 28th February 2016.
Was the contract awarded after using an OJEU tendering process or was the service accessed through a framework, if so which one?
The contract is via the Shared Business Services Framework agreement. NHS/12/DC/ZW/7775
Please provide a copy of the contract/framework call off minus any commercially sensitive information.
Attached signed copy of the SBS SLA. pages 5, 6 and 7 withheld as they include commercially sensitive information. NHS Conditions of contract supply of Services SLA for interpretation Services FOI Request
Attached is the NHS Conditions of contract provided to us from SBS (Shared Business Services).
Total face to face interpreting spend in 2012
Figures are provided on financial year basis: 2012/2013 cost £166,495.79
Total face to face interpreting spend in 2013
Figures are provided on financial year basis : 2013/2014 cost £233,390.39
Total face to face interpreting spend in 2014
Same as above.
Total telephone interpreting spend in 2012
Total cost £5,155.50
Total telephone interpreting spend in 2013
Total cost £2,703.40
Total telephone interpreting spend in 2014
Total cost £2,749.60
Number of face to face interpreting bookings 2012
Figures are provided on financial year basis: 2012/2013, interpreting bookings = 5233
Number of face to face interpreting bookings 2013
Figures are provided on financial year basis : 2013/2014, interpreting bookings = 6581
Number of face to face interpreting bookings 2014
Same as above
Number of telephone interpreting bookings 2012
Total calls 470
Number of telephone interpreting bookings 2013
Total calls 255
Number of telephone interpreting bookings 2014
Total calls 265
