The NHS describes Patient and Public Involvement as the active participation of patients, carers and the public in the development of Healthcare services. PPI here at Heartlands helps to improve communication between staff and the patient, giving better awareness of health conditions and treatment plans to achieve better outcomes.
The PPI department is made up of a diverse team of staff with a unique set of skills and knowledge required to deliver the Trust’s PPI agenda.
The main emphasis of the team is to manage and co-ordinate all PPI activities trust wide. This is achieved by:
- Encouraging and supporting an environment and culture of patient and carer feedback and involvement.
- Supporting staff to implement and introduce improvements based on patient feedback.
- Listening to patients and carers concerns, providing ideas and recommendations and making sure these are followed up and actioned by appropriate staff.
In addition, the PPI team deliver and support a variety of services in order to enhance the patient experience, where patients and relatives can feel confident of receiving high quality and specific information.
Presentations from Partners in Care Conference – 26th April 2012
This team provide a tailored service for Heart of England NHS staff and external customers wishing to create patient or staff satisfaction surveys.
By using an efficient in-house system we design, capture and analyse survey forms with the cost of surveying kept to a minimum, but without comprising accuracy by using the latest in data capture technology.