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Patient services is a hot topic for Good Hope Hospital bosses

Good Hope HospitalLocals are invited to attend the upcoming members’ health seminar at Heart of England NHS Foundation Trust dedicated to discussing changes being made to patient services, the service for seeking support with queries and concerns.

Taking place in the lecture theatre in the Good Hope’s Education Centre at 5pm on Thursday 22 May, the seminar will be led by Margaret Mitchell, deputy head of patient services at the Trust.

With the experience of patients and relatives being at the heart of decisions about services offered and delivered at the Trust, the seminar will offer the opportunity to learn more about how a more personalised approach to dealing with patient queries and concerns is being adopted.

Margaret Mitchell said: “Going to hospital can be a distressing time for patients and visitors and the patient services team aim to make the experience as easy as possible for all involved by offering support and a listening ear to those who need it.

The talk will provide an opportunity to discuss how, resulting from the Clwyd Hart report, a review into how complaints are handled by NHS hospitals, we are looking at how we address complaints at Heart of England NHS Foundation Trust and the use of patient services to support patients and their families during their time in Hospital.

“Attendees to the seminar will have the opportunity to ask any questions they have about the patient services role and how to raise queries and concerns at the Hospital.”

To book your place or to find out details of the Hospital’s future health seminars, contact Sandra White on 0121 424 1218 or email sandra.white@heartofengland.nhs.uk.

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