Please note, the Patient Advice and Liaison Service (PALS) is now known as the Patient Services Department. We are available through a single new hotline number 0121 424 0808
Patient Services will be equipped to handle any concerns, questions, complaints or queries you may have.
The Department hotline will be manned from 9am – 3:30pm (Monday to Friday, 24 hour voicemail facility). Outside of hours, please leave a message and a member of the team will contact you the next working day.
The Patient Services Department at the Trust seeks to fulfils the NHS commitment to patient support, operating as a champion for patients and relatives and carers, negotiating solutions for any problems they may encounter. As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice or support. This is where we come in.
We provide a confidential one-stop service, helping you to sort out any concerns you may have about the care the Trust provides.
We will guide you through the different services available from the NHS and where necessary steer you towards the complaints process. There is a Patient Services team at each of our Hospitals, and you can contact us by email at