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FOI 0193 2019/20 Video Conferencing

Published: July 11, 2019

Freedom of Information Request: 0193 2019/20

  1. Do you have a video conferencing system for internal communications?

Yes

  1. If yes, are there training programmes in place to ensure your staff can use the video conferencing system?

This is provided across Heartlands, Good Hope and Solihull Hospitals as video conferencing has been in place for some time. Plans are in place to deploy this across Queen Elizabeth campus in the near future.

  1. How do multi-disciplinary teams communicate within the trust?

Telephone-based conference calls, Face to face meetings, Video conferencing

  1. Does the trust use the N3 video conferencing overlay service to book and schedule video calls?

No

  1. Will you have completed your transition from the N3 network to the new HSCN by the deadline of September 2019?

This is unlikely, however significant progress will have been made by September 2019.

  1. Does the trust plan to introduce virtual consultations or appointments via video in the near future?

Yes

 

FOI 0178 A&E Attendances

Published: July 11, 2019

Freedom of Information Request: 0178 2019/20

Are you able to provide me with the number of attendances at A&E at QE in the years 2011-2018.

Data for January 2011 – March 2018 is available at https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/. It is listed under University Hospital Birmingham NHS Foundation Trust, whose only A&E department in the timeframe specified was at the Queen Elizabeth Hospital. We are therefore withholding this information under section 21 of the Freedom of Information Act.

April 2018 – December 2018: 92,699 attendances.

FOI 0177 2019/20 Shunt Procedures Due To Hypertension

Published: July 11, 2019

Freedom of Information Request: 0177 2019/20

We would like to request your Trust’s figures in terms of number of shunts (CSF diversion) which may be ventricular peritoneal shunt, lumboperitoneal shunt, or any other form of CSF diversion in addition in addition to the number of venous sinus stents performed for the diagnosis of idiopathic intracranial hypertension in 2018.

Please see attached document.

FOI 0177

FOI 0173 2019/20 Length Of Stay

Published: July 11, 2019

Freedom of Information Request: 0173 2019/20

  • Baseline number of super stranded patients (number of patients in hospital for more than 21 days) per month or for the most recent month

 

 

The baseline identified by NHS Improvement for University Hospitals Birmingham NHS Foundation Trust is 545 patients with a length of stay of 21 days or more. This is the average daily number of patients with a length of stay of 21 days or more, that were inpatients at our hospitals, during March 2018.

  • Target number required to be hit, as set by NHSI. NHSI set a target last year, for all trusts to reduce the number of super stranded patients by 25%, and this year this target has gone up to 40%. Data on what your trust target is and if you have hit or missed this target.

 

It is generally well recognised that a number of patients are disadvantaged by spending too long in hospital. We continue to work on reducing long lengths of stay within our hospital sites, where this can be done safely and to the benefit of our patients. The Trust has introduced or adopted a number of initiatives, such as Red 2 Green (https://improvement.nhs.uk/improvement-offers/red2green-campaign/) across a number of inpatient wards, in order to ensure that patient care is optimised and takes place in the right setting. We continue to work towards the aspiration set by NHS Improvement.

 

The Trust treats a number of cohorts of patients that are ‘expected’ to stay in hospital for significant periods of time. For example, this includes the most complex injuries resulting from trauma and for complex transplantation patients where a length of stay of 21 days or more is not unusual. A long length of stay does not in itself constitute a delay to either the care plan or to discharge.

FOI 0171 2019/20 Salary Sacrifice Lease Cars

Published: July 11, 2019

Freedom of Information Request: 0171 2019/20

Re. Salary sacrifice lease car scheme:

1 – Does your organisation offer a salary sacrifice lease car scheme?

This information is already available at https://hgs.uhb.nhs.uk/foi-0751-lease-cars/. We are therefore withholding it under section 21 of the Freedom of Information Act.

2 – Is your scheme run in house or do you engage an external provider to administer your scheme and if so, who is the provider?

This information is already available at https://hgs.uhb.nhs.uk/foi-0751-lease-cars/. We are therefore withholding it under section 21 of the Freedom of Information Act.

3 – How many cars do you currently have on a salary sacrifice arrangement?

There are 309 vehicles left on the scheme as of June 2019.

4 – How long have you offered this scheme?

The Scheme started in June 2010.

The closing date is available at https://hgs.uhb.nhs.uk/foi-0751-lease-cars/. We are therefore withholding this under section 21 of the Freedom of Information Act.

FOI 0169 2019/20 A&E Attendances

Published: July 11, 2019

Freedom of Information Request: 0169 2019/20

Please could you provide the total number of A&E attendances each year from 2011.

This information is available at https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/. We are therefore withholding this information under section 21 of the Freedom of Information Act.

Please note that University Hospitals Birmingham NHS Foundation Trust merged with the former Heart of England NHS Foundation Trust on 1st April 2018. Data entries for the Trust prior to April 2018 are therefore entered separately.

FOI 0167 2019/20 Missed Outpatient Appointments

Published: July 11, 2019

Please see attached documents.

18WeeksEffectiveManagementGuidelines

FOI0167

FOI 0164 2019/20 Telephone System Maintenance Contract

Published: July 11, 2019

Freedom of Information Request: 0164 2019/20

University Hospitals Birmingham NHS Foundation Trust (UHB) completed a merger by acquisition of Heart of England NHS Foundation Trust (HEFT) on 1st April 2018.  Due to historical differences in data collection/reporting across UHB and the former Heart of England NHS Foundation Trust this response has been provided by hospital site.

 Queen Elizabeth Hospital Birmingham

Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  1. Contract Type: Maintenance, Managed, Shared (If so please state orgs) –

Fully Managed Service provided by KCOM Group PLC.

  1. Existing Supplier: If there is more than one supplier please split each contract up individually.

KCOM Group PLC.

  1. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider –

This forms part of a combined Voice & Data fully managed service, encompassing: LAN, WLAN and IPT, and has a current annual contract value of £1.3M

  1. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Cisco

  1. Number of telephone users:

5970

  1. Contract Duration: please include any extension periods.

The current contract is for 12 months

  1. Contract Expiry Date: Please provide me with the day/month/year.

The current contract started 10/1/2019 and ends 9/1/2020

  1. Contract Review Date: Please provide me with the day/month/year.

Not Applicable.

  1. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

CUCM v10.5, UCCX, Unity VM, IM&P, ARC Operator Console, Impact 360 Voice Recorder, Proteus Call Logger.

  1. Telephone System Type: PBX, VOIP, Lync etc

IPT

  1. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

The current contract provides a fully managed service, which includes: 24/7/365 remote monitoring; Incident, Problem and Change Management; Configuration Management; Lifecycle Management; Service Management; MACD’s; 3rd party support and management; technical consultancy; onsite MACD engineering resources.

  1. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

The current 12-month contract is an extension to a pre-existing PFI ICT Agreement, which was awarded under a competitive tender for services to QEHB in around 2006.

  1. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

Didier Meert, Head of Technical Infrastructure – Didier.Meert@heartofengland.nhs.uk

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each
provider?

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible.

 

Heartlands, Good Hope and Solihull Hospital

Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  • Contract Type: Maintenance, Managed, Shared (If so please state orgs)

 

Remote Managed Service

  1. Existing Supplier: If there is more than one supplier please split each contract up individually.

KCOM Group PLC.

  1. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

Initial setup £2.05M + £263k/annum

  1. Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Cisco

  1. Number of telephone users:

The system has capacity for 8,000 users; there are currently 3,600 IPT users and 284 analogue telephone users on the system.

  1. Contract Duration: please include any extension periods.

3 years.

  1. Contract Expiry Date: Please provide me with the day/month/year.

21/11/2021, option to extend twice by 12 months each time.

  1. Contract Review Date: Please provide me with the day/month/year.

Not applicable.

  1. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

CUCM v10.5, Unity VM, ARC Operator Console.

  1. Telephone System Type: PBX, VOIP, Lync etc

IPT

  1. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

Remote Managed Service: 24/7/365 remote monitoring; remote Incident and Problem Management; remote MACD’s (capped); Configuration management; Service Management.

  1. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

CCS RM1045, direct award.

  1. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

Didier Meert, Head of Technical Infrastructure – Didier.Meert@HeartofEngland.nhs.uk

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each
provider?

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible.

FOI 0163 2019/20 Ultrasound Machine Details

Published: July 11, 2019

Please see attached documents

FOI 0163

FOI 0163

FOI 0160 2019/20 Catering Contracts

Published: July 11, 2019

Freedom of Information Request: 0160 2019/20

Please can you tell me which companies the trust holds catering service contracts with, how much each contract is worth, what the company is supplying to the trust e.g. type of food/drink and how many units it is providing.

The total annual expenditure for Patient feeding is £1,984,927 and Retail / Hospitality is £926,806.

The companies we have contracts with are as follows:

Anglia Crown

Adelie Sandwiches

Bidfoods

Brakes

Punjab Kitchen

NHSSC

Wells Farm

Yearsley

Pelican Rouge

NHSSC

John Shepherds

Chapple and Jenkins

The Trust does hold the information on the units that the suppliers are providing and the value of each contract.

Orders are processed for each contract as required. Deliveries are checked upon receipt and marked against the original order form. This is a manual process and it is therefore not possible for us to provide a breakdown of the type of food/beverages each company provides, the number of units for each and the overall contract price for each.

Therefore in order to provide this information, we would have to manually review each order and good receipt form. Given the total number of suppliers and different types of food/beverages this would take us in excess of 18 hours of work. We estimate this would take in excess of 4 – 5 hours per supplier for the number of lines we cover.  We are therefore withholding this information under section 12 of the Freedom of Information Act.

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