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Bereavement services team soars with ‘Best Hospital Care’ shortlist in 2013 Butterfly Awards

The bereavement services team at Heartlands Hospital has been nominated in the category of ‘Best Hospital Care’ at the 2013 Butterfly Awards.

Taking place 19 October 2013 at the Paragon Hotel in Birmingham, the annual Butterfly Awards celebrate and recognise the achievements of families overcoming the loss of a baby and the healthcare professionals that support them during this difficult time.

Clare Beesley, bereavement support midwife at Heartlands Hospital – part of the Heart of England NHS Foundation Trust, said: “The Butterfly Awards has received more than 300 nominations across a range of categories, so we are absolutely delighted to be shortlisted for ‘Best Hospital Care’. The loss of a baby is a devastating experience for any family to go through, but we take pride in the fact that our team is trained to offer compassionate care and support of the highest standard, in a ‘home-from-home’ environment where families can spend time with their babies and create memories that will last a lifetime. 

“We work closely with user groups and the local community so that we continue to develop our service to meet the individual needs of each family, every time. At the heart of our care is the six C’s as highlighted by the chief nursing officer for England: care, compassion, courage, competence, communication and commitment.

“It is wonderful that our commitment to delivering the highest levels of care is being highlighted by the 2013 Butterfly Awards.”

 Katie Pickett from Solihull received care and support from the bereavement services team following the loss of her son. She commented: “They helped us get through such a difficult time and made it as nice as it could be. All of the staff were so kind and caring, and made us feel at home. Without their kind nature, we wouldn’t have been able to spend quality time with our son or have the special memories that we have. They took copies of his footprints and locks of his hair – it was just so special to us. I think this enabled us to cope with the loss of our baby, and the team should be really proud of themselves.”

The daughter of Paul Warwick, from Yardley, also received help from the bereavement services team at Heartlands Hospital following the loss of her baby girl. He said: “The loss was absolutely devastating. All the nurses were outstanding, I couldn’t fault them. Time was never an issue to them – they would go home and come back in their own time, just to make sure we were OK. The service was just phenomenal.”

To vote for the bereavement services team at Heartlands Hospital to win the ‘Best Hospital Care’ award at the 2013 Butterfly Awards, click here and select the ‘Heart of England Foundation Trust’ option.

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