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Exceptional patient care celebrated

presented by Michael Collie Mark NewboldNHS staff working for one of the largest employers in the West Midlands were officially recognised for their exceptional patient care and outstanding performance this week.

Heart of England NHS Foundation Trust, which provides general and specialist hospital care across Heartlands, Good Hope and Solihull Hospitals, alongside a number of local Community Services and Birmingham Chest Clinic, employs more than 10,000 staff who continually go the extra mile in helping care for the local population. The awards ceremony, held at the Crescent Theatre in Birmingham, offered the chance to hear from the patients, staff and teams and celebrate their achievements.

Winners on the night included:

Jackie Hadley who received the Governors’ Going Above and Beyond Award. Jackie provides a counselling service in maternity services at Good Hope Hospital. A number of incredibly emotional nominations were received for her including one from a patient who wanted to “thank her so much for all she has done”. She said: “I still see Jackie now after my two girls are no longer here and will carry on seeing her as now she has become my true guardian angel and my friend.”

Simon Laing, a consultant in the emergency department at Heartlands Hospital, who received the Faculty of Education Impact Award, for his work in masterminding, writing and producing a series of emergency medicine (EM) educational podcasts. The podcasts are available worldwide with HEFT’s EMCast known to be the only established UK-based Emergency Medicine podcast and a fantastic resource for UK trainees.

Ward 10 at Solihull and ward 2 at Good Hope who were joint winners of the Patient Carer Award.  Ward 10 was nominated for the calm environment they create for patients with dementia and the care they provide for patients with challenging behaviour. Ward 2 were awarded for their caring, compassionate and professional approach.  As one patient said of ward 2: “it feels more like a home than a ward.”

Jill Kneale, a lead cancer nurse at Solihull Hospital, who received the Chief Nurse’s Award. She was nominated for the inspiration she provides to the clinical nurse specialists and the guidance and emotional support she gives to her patients.

presented by Michael Collie Mark NewboldKathleen McAvinney who won the Volunteer of the Year Award. Kathleen volunteers on ward 9 at Solihull Hospital and was awarded for her dedication and the compassionate care she gives to patients.

Trust Chief Executive, Dr Mark Newbold, said: “Our annual Staff Recognition Awards allow us to really celebrate all that our staff have achieved over the last year. These are challenging times in the NHS, but the Staff Recognition Awards enable us to reflect on the tremendous work that has been achieved in spite of these pressures. Furthermore, it offers an opportunity to appreciate how the organisation’s investment in its staff today is securing its future for tomorrow, in developing new models of care that meet the needs of patients and inspire the clinical staff delivering them.”

To access the full list of award winners and to view all of the event’s pictures, please visit

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