Freedom of Information Request: 0353
University Hospitals Birmingham NHS Foundation Trust (UHB) completed a merger by acquisition of Heart of England NHS Foundation Trust (HEFT) on 1st April 2018. For the purposes of this request we have answered on behalf of the pre-merger UHB i.e. Queen Elizabeth Hospital.
Please could you provide the following information on behalf of QEHB?
1. Copy of the job descriptions for the Capacity Team
ClinicalSiteManagerBand8A-JDPS
ClinicalSitePractitionerBand7-JDPS
DivisionSupportManagerBand5DivB-JDPS
DivisionSupportManagerBand5DivD-JDPS
2. Copy of the operational polices or standard operating procedures the capacity team follow
3. Copy of the ‘at capacity’ policy or equivalent the capacity team follows where the trust at bed capacity
OperationalEscalationResponseProcedureQEHB
4. Copy of the procedure or policy followed by the capacity team when the emergency department is at capacity
The Surge plan is currently under development.
5. When a patient is discharged, a copy of an example alert the capacity team receives e.g. ‘bed alert’
The team have a live bed meeting system which includes the ability to run as many bed meetings as necessary, there is Ward Viewer and Site Management Allocation system that all run together and interface with the electronic patient record and discharge hub management system. The Clinical Site leads receive text direct through to BB every time a bed becomes empty. We are currently developing a live screen.
6. Where the trust has a surge in demand in the emergency department the trust sends a message to the capacity team, please define the trigger points used and also an example of the alert.
ED scoring system is triggered every hour.
Please see attached: EDScore
7. Copy of the operational policy or procedure in place for the discharge lounge, including the criteria for admission
DischargeLoungeStaffInformation
8. Copy of the ‘boarding policy’ in relation to patient boarding followed by your trust
EmergencyDepartmentFullCapacityProtocol
