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FOI 0717 LAN service

Home > FOI Requests > Information Technology > FOI 0717 LAN service

February 25, 2019

Last updated: February 25, 2019

Freedom of Information Request: 0717

University Hospitals Birmingham NHS Foundation Trust (UHB) completed a merger by acquisition of Heart of England NHS Foundation Trust (HEFT) on 1st April 2018.  Due to historical differences in data collection/reporting across UHB and the former Heart of England NHS Foundation Trust this response has been provided by hospital site.

Queen Elizabeth Hospital Birmingham

Please can you send me the organisation’s Local Area Network (LAN) contract, which may include the following:

See note below

  • Support and Maintenance- e.g. switches, router, software etc
  • Managed- If this includes services than just LAN.
  1. Contract Type: Managed or Maintenance

           Managed

  1. Existing Supplier: Who is the current supplier?

         Consort Healthcare under the PFI contract who in turn sub-contract to KCOM

  1. Annual Spend for each supplier: What is the annual average spending on the supplier above? If there is more than one supplier please split the annual averages spend for each supplier.

The LAN service for the QE is managed by KCom through our PFI but is part of our overall contract for voice and data services so we don’t have a separate cost for this.

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

– ~10,000

  1. Number of Sites: The number of sites, where equipment is supported by each contract.

              1 main and a number <10 of smaller satellite sites  

  1. Hardware Brand: What is the hardware brand of the LAN equipment?

– Cisco

  1. Contract Description: Please provide me with a brief description of the overall contract.

The contract is providing support and management of the LAN Infrastructure including break/fix services.

  1. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

The PFI ICT service was phased in over a number of months, with full service commencing in August 2011.

  1. Contract Expiry Date: When does the contract expire?

The maintenance/active element of the ICT contract is due to expire in January 2020. An OJEU advertised procurement is currently in progress to award a new contract.

 

  1. Contract Review Date: When will the organisation is planning to review the contract?

See above.

  1. Responsible Officer: Contact details including name, job title, contact number and email address?

Pamela Kelsall

Corporate Procurement Specialist – Procurement

0121 371 2000

Email:  Pamela.Kelsall@uhb.nhs.uk

If the LAN maintenance is included in-house please include the following information:

 Hardware Brand: What is the hardware brand of the LAN equipment?

Details Above

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

           Details Above

  1. Number of Sites: Estimated/Actual number of sites the LAN covers.

          Details Above

  1. Responsible Officer: Who within the organisation is responsible for LAN please provide me with contact details including name, job title, contact number and email address?

Paul Jennings

Head of Technical Operations and Infrastructure

If the contract is managed by a 3rd party e.g. Can you please provide me with

  1. Existing Supplier: Who is the current supplier?

Not applicable.

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

Not applicable.

  1. Number of Sites: Estimated/Actual number of sites the LAN covers.

Not applicable.

  1. Contract Type: Managed, Maintenance, Installation, Software.

Not applicable.

  1. Hardware Brand: What is the hardware brand of the LAN equipment?

Not applicable.

  1. Contract Description: Please provide me with a brief description of the overall contract.

Not applicable.

  1. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

Not applicable.

  1. Contract Expiry Date: When does the contract expire?

Not applicable.

  1. Contract Review Date: When will the organisation is planning to review the contract?

Not applicable.

  1. Responsible Officer: Who within the organisation is responsible for each of these contract(s) please provide me with contact details including name, job title, contact number and email address?

Not applicable.

 

Heartlands, Good Hope and Solihull Hospital

Please can you send me the organisation’s Local Area Network (LAN) contract, which may include the following:

See note below

  • Support and Maintenance- e.g. switches, router, software etc
  • Managed- If this includes services than just LAN.
  1. Contract Type: Managed or Maintenance

 Mixture of Managed and break/fix including monitoring services

  1. Existing Supplier: Who is the current supplier?

LAN Support – (Cisco) Break Fix/Support – Virgin Media

  1. Annual Spend for each supplier: What is the annual average spending on the supplier above? If there is more than one supplier please split the annual averages spend for each supplier.

£6500

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

           13000

  1. Number of Sites: The number of sites, where equipment is supported by each contract.

            7 sites

  1. Hardware Brand: What is the hardware brand of the LAN equipment?

              CISCO

  1. Contract Description: Please provide me with a brief description of the overall contract.

            For the LAN and Router devices the contract provides a 24/7 monitoring service   which creates incident tickets when an issue is noted. Linked to this kit, there is a break/fix aspect as well, while the core switches enjoy a fully managed service.
From a Wi-Fi point of view, there is a break/fix contract on the controllers.

  1. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

This will be covered by a new contract which is currently being procured (see below).

  1. Contract Expiry Date: When does the contract expire?

 September 2019, but this one will be superseded with a new contract which is currently being tendered for via an OJEU advertised procurement.

  1. Contract Review Date: When will the organisation is planning to review the contract?

See above.

  1. Responsible Officer: Contact details including name, job title, contact number and email address?

didier.meert@heartofengland.nhs.uk – Head of Technical Infrastructure – 0121 424 2000

If the LAN maintenance is included in-house please include the following information:

  1. Hardware Brand: What is the hardware brand of the LAN equipment?

Details Above

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

 Details Above

  1. Number of Sites: Estimated/Actual number of sites the LAN covers.

7 sites

  1. Responsible Officer: Who within the organisation is responsible for LAN please provide me with contact details including name, job title, contact number and email address?

 didier.meert@heartofengland.nhs.uk – Head of Technical Infrastructure – 0121 424 2000

 If the contract is managed by a 3rd party e.g. Can you please provide me witH

  1. Existing Supplier: Who is the current supplier?

Not applicable.

  1. Number of Users: Please can you provide me with the number of users this contract covers. Approximate number of users will also be acceptable.

Not applicable.

  1. Number of Sites: Estimated/Actual number of sites the LAN covers.

Not applicable.

  1. Contract Type: Managed, Maintenance, Installation, Software

Not applicable.

  1. Hardware Brand: What is the hardware brand of the LAN equipment?

Not applicable.

  1. Contract Description: Please provide me with a brief description of the overall contract.

Not applicable

  1. Contract Duration: What is the duration of the contract is and can you please also include any extensions this may include.

Not applicable.

  1. Contract Expiry Date: When does the contract expire?

Not applicable.

  1. Contract Review Date: When will the organisation is planning to review the contract

Not applicable.

  1. Responsible Officer: Who within the organisation is responsible for each of these contract(s) please provide me with contact details including name, job title, contact number and email address?

Not applicable.

Note: The Trust does hold the contracts requested above. However, we are withholding  these under exemption 43 (commercial interests) of the Freedom of Information Act: The Information is exempt information if its disclosure under this Act would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it). However, we have provided the specific information requested above.

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