I would be most grateful if you would forward copies of Solihull Hospitals policies and procedures for admissions and waiting time procedures for operations.
The patient access policy aims to achieve the following:
- Ensure that patients receive treatment according to their clinical priority, with routine patients and those with the same clinical priority treated in chronological order, thereby minimising the time a patient spends on the waiting list and improving the quality of the patient experience.
- Waiting time expectations:
| Outpatient Department | Elective Care |
| Rapid access within two weeks
Urgent new appointment within two weeks Routine new appointment within 5-8 weeks |
Cancer targets 31/62 days
Urgent procedure within 6-8 weeks 90% of routine procedure within 18 weeks in line with Planning for Patient – Everyone Counts |
- Support the reduction in waiting times and the achievement of patient access targets across the Local Health Economy (LHE) thereby increasing the number of patients with a booked outpatient or in-patient / day case appointment, thereby reducing Did Not Attends (DNAs), cancellations and improving the patient experience.
- This policy will be applied consistently and fairly across the local health economy.
- The policy will support delivery of the Value Based Clinical Commissioning (Procedures of Low Clinical Value) Policy.
- The policy will provide a framework and guidance for staff to follow, complimenting the HEFT Patient Access training policy.
- To improve communication between General Practitioners and Secondary Care/Community clinicians supporting patient pathways and patient compliance.
I would also appreciate information with regards to Solihull’s Hospital procedure and the relevant criteria for the referral of some Solihull Hospitals patients to Spire Parkway Private Hospital – This information is not held by the Trust, it would need to be obtained from Spire Parkway Private Hospital.
