Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:
- Contract Type: Maintenance, Managed, Shared (If so please state orgs)
Maintenance agreement Hardware & Software with Unify
- Existing Supplier: If there is more than one supplier please split each contract up individually.
Unify (previously Siemens)
- Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
8 switches 5 sites 84.5K
4. Number of Users:8000
5. Hardware Brand: The primary hardware brand of the organisation’s telephone system. Siemens Realitis
6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.None
7. Telephone System Type: PBX, VOIP, Lync etc 7 PBX & 1 VOIP
8. Contract Duration: please include any extension periods. 12 Months
9. Contract Expiry Date: Please provide me with the day/month/year. 16th April 2015
10. Contract Review Date: Please provide me with the day/month/year. January 2016
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
24/7 365….. 4 hour response…… Maintenance charges cover all hardware including Screen Based Operator Consoles, faults and Battery Care
12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. Lyn Ward, Telecommunications Manager, Lyn.ward@heartofengland.nhs.uk
