- Q1 What supplier(s) do you use for your Nurse Call System?
o Birmingham Heartlands Hospital (BHH) – Static Systems & Mediplan
o Solihull Hospital (SOL) – Wandsworth, Saturn & Static Systems
o Good Hope Hospital (GHH) – Static/Arm
• Q2 Is the Nurse Call System Hard Wired, Wireless IP, Wireless RF?
o BHH – Hard Wired
o SOL – Hard Wired
o GHH – Hard Wired & Wireless RF
• Q3 How many hospital sites does your trust have?
o Three
• Q4 How many wards does each hospital have?
o BHH – 32 wards
o SOL – 16 wards
o GHH – 24 wards
• Q5 How many beds does each ward have?
o BHH – Varies from ward to ward, approximately 800 beds on site
o SOL – Approximately 27 beds per ward
o GHH – Approximately 24 – 28 beds per ward
• Q6 Do you have a maintenance contract with your Nurse Call System supplier(s)?
o BHH – No
o SOL – No
o GHH – No
• Q7 Who is responsible for making the purchasing decision of the Nurse Call Systems within your trust?
o BHH – Estates Manager/Estates Engineers
o SOL – Estates Manager/Estates Officers
o GHH – Estates Manager
• Q8 Does your nurse call system log data automatically i.e. the number of calls made?
o BHH – Some of the systems installed do, but most do not.
o SOL – Static system only
o GHH – Yes to those installed in the last 3 years, but those installed before that no
• Q9 Does your nurse call system log the type of call that is made i.e. Assistance, Emergency?
o BHH – Some of the systems installed do, but most do not
o SOL – Static system only
o GHH – Yes to those installed in the last 3 years, but those installed before that no
• Q10 Does the trust have a KPI on nurse call response times and is this data logged anywhere?
o BHH – Logged within PlanetFM Estates Management System
o SOL – Estates Maintenance requests have KPI’s, nurse call responses to patient calls are not subject to KPI’s
o GHH – No
• Q11 What PAS supplier do you use?
o We do not have a central PA System but bespoke units are installed in some areas. Bedside TV & Telephone system supplier is Hospedia
