Please provide details below for your telephone systems
| Telephony Systems (VOIP/PBX) | ||
| Ref | Question | Response |
| 1 | Which types of telephony system does the Trust utilise? (E.g. PBX, VOIP, Unified Communication (UC) – please specify all that apply). | PBX & Voip |
| 2 | Brand of the PBX, VOIP and UC | Unify Enterprise Communications |
| 3 | Are these systems on premise or hosted? | On Premise |
| 4 | How are the systems maintained (Maintenance Contract, Outsourced Managed Service, Shared Service or internal Trust resource) | Maintenance Contract |
| 5 | Existing Supplier/s of above referenced service contracts (if there is more than one supplier please name each) | Unify Enterprise Communications |
| 6 | Contract Description: please provide a brief description of the overall service provided under this contract | 24/7 365 – 4 hour response |
| 7 | Expiry date of initial contract term, excluding any potential extension period (please provide the day/month/year) | Current Contract end date 16/04/2017 |
| 8 | Annual Average Spend (the annual average spend for each contract) | 8 switches on 5 sites 93k |
| 9 | Number of users on each system or PBX | 8000 |
| 10 | Application(s) running on PBX/VOIP systems | N/A |
| 11 | Who maintains the Local Area Network (Trust or external party; if external please specify names of associated parties) and what is the brand of the associated network hardware e.g. Cisco, HP etc? | Network first / Virgin
Nortel moving to cisco |
| 12 | Which company provides and maintains the Wi-Fi network (Trust or external party; if external please specify names of associated parties) and what is the brand of the associated network hardware e.g. Cisco, HP etc? | Qolcomm |
| 13 | Which company provides the Wide-Area-Network? | Virgin / BT |
| 14 | Is the Trust planning to procure a new VOIP telephone system to replace an end-of-life analogue switch? If so, in which month and year (approximately) is the tender likely to be released? | Currently in Review |
| 15 | Contact Details of the person from with the organisation responsible for each contract including full Contact details | Lyn Ward, Telecoms Manager lyn.ward@heartofengland.nhs.uk |
