1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2017/18 We do not hold this information as it is yet to be finalised

2016/17 £343,462

2015/16 £581,628

2. What storage vendor(s) and model do you currently use?
Netapp: FAS6210 / FAS2240

3. When was the installation date of above storage vendor(s)? (Month/year)
12/2013

4. When is your planned (or estimated) storage refresh date? (Month/year)
12/2019

5. What is your estimated budget for the refresh?

n/a

6. What is the capacity of the storage data in TB?
900

7. The total number of IT staff employed by the organization:
104.83

8. Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable:
Infrastructure  Architects: Richard Preece/Didier Meert

IT Directorate information is available on the HEFT website

9. Please confirm if you are utilising desktop virtualisation technologies and if so how many users do you provide services for?
No (there is some Xenapp in place 400 concurrent users)

10. What backup software do you use?
Commvault

11. How much data do you backup in TB?
298

12. Number of servers?
309

13. What operating system(s) do you use?
Mainly Windows Server (a few Unix based servers)

14. Number of virtualised servers?
230

15. What percentage of your environment is virtualised?
82%

16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
BMS 19/12/2016-19/12/2017

17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
The Trust does not have a list of preferred resellers so there is no fixed list of resellers who we would buy from, however we do sometimes use IT resellers and these will typically be appointed on a requirement by requirement basis,  from established framework agreements such as (but not necessarily limited to) those resellers listed on agreements operated by the Crown Commercial Service (CCS).

18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
Storage: difficult to be estimate – 2-4 few hours per week on average – not much time is spent on carving out LUNs and/or volumes.

19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
In general: the space requirements are ever growing and archiving requirements are increasing for several reasons, but also to minimise the backup requirements

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.
We have a flexpod architecture offering a few types of connections up to 10GB.