- Do you currently have a strategy in place to reduce waiting times between arrival and being seen, for outpatients having elective treatment/surgery?
No
- How are you measuring its implementation?
There is no implementation to measure
- What maximum waiting room time targets do you have in place?
None as above
- How have you performed against those targets for 2014, 2015, 2016 and 2017 to date?
Not applicable
- Who is responsible for setting those targets?
Not applicable
- How many official customer complaints did you receive in 2014, 2015, 2016 and 2017 to date about waiting room times, or poor outpatient experience?
Please see attached
- Do you currently deploy any of the following for managing outpatient check in and outpatient flow at the hospital?
X Receptionist/manned desk
- Paper ticket queue management dispenser
- Queue management display screen and audio to call patients
- Self-service kiosk to notify arrival for appointments, or ask for help
- iPad/tablet station
- Ability to check in with smartphone
- Other: please specify ____________________
