• Please disclose the number of formal complaints received by the Trust per quarter from 2015 to date? Please indicate the months that correspond to each quarter.

2015 – Jan, Feb March – 246
2015 – Apr, May, Jun – 249
2015 – Jul, Aug, Sep – 255
2015 – Oct, Nov, Dec – 263

2016 – Jan, Feb March – 308
2016 – Apr, May, Jun – 251
2016 – Jul, Aug, Sep – 264
2016 – Oct, Nov, Dec – 302

2017 – Jan, Feb March – 306
2017 – Apr, May, Jun – 286
2017 – Jul, Aug, Sep – 294
2017 – Oct, Nov, Dec – 271

• Does the Trust publish the breakdown of complaints by service area and subject type? How can this be obtained?

Yes, this information is published by the Trust. Please see links below:
Trust’s Quality Accounts can be found here https://hgs.uhb.nhs.uk/annual-reports/ and here https://www.nhs.uk/Services/Trusts/Overview/DefaultView.aspx?id=1727

Complaints Data on NHS Digital can be accessed here http://digital.nhs.uk/catalogue/PUB30079