- I wondered which company provides the service?
Hospedia
2. I wanted a list of each tv package offered, including what is included, the full costs, the duration, and the list of channels this provides access to?
| 12 hrs
£ |
2 days
£ |
3 days
£ |
5 days
£ |
7 days
£ |
14 days
£ |
30 days
£ |
|
| 5 TV channels | 5 | 12.5 | 15 | 20 | 25 | 35 | 40 |
| 29 TV channels | 7.50 | 15 | 20 | 30 | 35 | 45 | 50 |
| Big Bundle – tv, movies, audio books and tv box sets | 10 | 17.50 | 25 | 35 | 40 | 50 | 70 |
| In addition to the above, Sky Sports packages are also available: | |||||||
| 1 Sky Sports Channel | £5 per day | ||||||
| 5 Sky Sports Channels | 10 | 15 | 20 | 30 | |||
3. I wondered if there are any ways a patient can watch the tv for free and if so what are these periods and how are they accessed?
Free services include
- Free TV between 8am and 12 noon (7am to 7pm in children’s wards) in most hospitals
- Free unlimited outbound phone calls to 01, 02, and 03 landline numbers
- Free radio all day every day 4. I wondered which payment methods are available to pay for the tv service and if there are any additional costs such as admin fees etc?
Patients can call the Hospedia’s Customer Care Team anytime using the telephone on the bedside system and pay by credit or debit card. Alternatively, most hospitals will have vending machines that take cash and will issue you with a paycard to upload credit to your account.
Alternatively, once registered, you can you use the Hospedia Mobile App available to download free from itunes or Google Play 5.I wondered if refunds are available for the service and if so in what circumstances?
Refunds can only be given for purchases made by credit or debit card, and can only be returned to the same card. 6.Does the trust profit from this scheme and if so how many in the last financial year?
The Trust does not profit from this scheme
