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Communications: Policies and Procedures

FOI 3292 Corporate Records Policy

Published: August 29, 2014

Can you please provide me with a copy of your Corporate Records Policy and any related Standard Operating Procedures or protocols? Records Management Policy V3.0 Corporate Records Management Policy V1.0

FOI 3255 Internet use and social media policies

Published: August 5, 2014

Under the freedom of information act please could you send me the policies which covers the employees use of ICT and Social media.   Policy and procedure for Social Media and online participation   Internet Access Policy V2.0

FOI 3234 ICU beds and early warning scores

Published: August 1, 2014

Birmingham Heartlands Hospital – How many adult critical care beds do you have in your hospital? 11 in ITU, 8 in HDU, 19 in Total Good Hope Hospital – How many adult critical care beds do you have in your hospital? 10 in Total (combination of ITU and HDU, e.g. could be 5 and 5 […]

FOI 3205 Your FOI team

Published: July 17, 2014

Can you please provide me with an organisational structure showing where your Freedom of Information team sits and a list of all staff within the department.  I also request the job title and salary band for each member of staff who deal with the administration of FOI The Freedom of information team is 50% of […]

FOI 3182 Celebrity Visitors

Published: July 17, 2014

  Prior to 26.6.2014, what procedures did the Trust have in place to CRB check (or similar) visitors to its sites sanctioned by those sites. i.e.’celebrity’ visitors to wards.   The Trust uses the Disclosure and Barring Service (DBS) which is the successor to the CRB check.  We DBS check volunteers who will have unsupervised […]

FOI 3095 Complaints and feedback

Published: May 22, 2014

1.    How are complaints, compliments and feedback handled at the Trust? This data might be obtained by means such as email, phone, letter, piece of paper in a hospital reception etc. etc.  Is there a central place where this data is collated? Data for Complaints and Patient Services (for those people who raise concerns) are […]

FOI 3093 Midwife shortages

Published: May 22, 2014

  The response to your query is detailed below: How does the Trust manage when there are staff shortages in Midwifery areas? Bank shifts or ensuring staff are in the right place to meet service demand Does the Trust ever use agency when there are shortages and if so how is the decision arrived at […]

FOI 3035 Electronic submissions of CHC (Continuing Healthcare) checklist forms

Published: May 22, 2014

Please accept my apologies for the delay in responding to your request for information under the Freedom of Information Act 2000.   The responses to your query are detailed below:   (1) How many  CHC checklist forms were completed electronically during 2013  from Good Hope Hospital?  1730   (2) How long are the checklists usually […]

FOI 3084 Children and young peoples records

Published: May 22, 2014

The response to your query are detailed below:   On the children’s records, within their systems, they hold parent names? Yes If so, how is that information held? Is it a standard field or free text comment/notes? Standard field

FOI 3086 Visiting Patients

Published: May 22, 2014

The responses to your query are detailed below:   All information regarding hospital policy on the allowance of parents/3rd parties to stay overnight on the ward at good hope hospital, including how many parents are allowed to stay Parents can stay and are encouraged to stay overnight on all Paediatric Wards at Birmingham Heartlands Hospital […]

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