FOI 5532 Consent/Complaints
Published: November 10, 2017
In the past 5 years how many complaints have you had regarding communication with or supplying information to patients? 2130 .This figure includes those complaints which also raise other issues in the same complaint; the complaint will therefore not solely be about communication. In the past 5 years how many complaints have you had regarding […]
FOI 5526 Patient Complaints and Concerns Procedure
Published: October 5, 2017
Please would you provide me with a copy of the current ‘Patient Complaints and Concerns Procedure’. This is now a separate document to the Patients Complaints and Concerns Policy v11.0 approved 24th July 2017 which is downloadable from the Trust’s website. The complaints procedure is attached. Previously, in v8.0 and v10.0 (I am not sure […]
FOI 5304 Complaints
Published: June 20, 2017
I request to know how many formal complaints your NHS trust has received during the duration of 1st May 2016 to 30th April 2017. This NHS trust has received 1126 complaints in the time period 1st May 2016 to 30th April 2017 The Heart of England NHS Foundation Trust (HEFT) serves a population of 1.2 […]
FOI 5043 Complaints about staffing
Published: March 8, 2017
In the last four financial years can I ask how many complaints by a) NHS staff and b) patients and their families about staffing levels? Can I have that broken down by patients and families and NHS staff and broken down year on year. We only collect data from patients, therefore no data re […]
FOI 4537 Parking, wifi and complaints
Published: September 20, 2016
What car parking exemptions or concessions, if any, do you offer for cancer patients? We offer a £10 for 20 exits concession ticket for cancer patients. This means that patients pay 50p per visit regardless of length of stay and is valid for a period of 90 days. Where a child is under 17, […]
FOI 3657 Patient Complaints
Published: March 12, 2015
How many complaints were placed against your doctors and nurses in 2012, 2013 and 2014, broken down by year? Nursing Complaints: 2012 2013 2014 FORMAL 124 197 215 INFORMAL 23 42 43 Medical Complaints: 2012 2013 2014 FORMAL 511 631 638 INFORMAL 157 186 207
FOI 2225 Maternity Complaints
Published: October 16, 2014
Information has been provided for the last five years. The number of complaints you have received regarding care at the maternity units at each of the three hospitals run by your Trust (Good Hope Hospital, Solihull Hospital and Heartlands Hospital). We searched our database for complaints received from 2008 onwards by calendar year, using the […]
FOI 3263 Pornography: Provision of, sourcing of, format, expenditure and complaints
Published: August 29, 2014
Under the terms of the Freedom of Information Act 2000, please provide me with full answers to each of the following questions. They all involve the availability of pornographic material for men providing sperm samples. How many pornographic a) magazines and b) videos/DVDs does your trust currently have on offer? What are the titles of […]
FOI 3201 Lower limb complaints
Published: August 1, 2014
The number of outpatients that you treat, for lower limb complaints/surgery at your Heartlands and Good Hope Hospitals. The information I particularly need is a rough overall figure of how many people pass through your doors, monthly or yearly with lower limb complaints/issues or requiring surgery. Outpatient activity is not clinically coded with Diagnosis so […]
FOI 3153 Complaints
Published: July 17, 2014
FOI 3153 PR Marketing Thank you for your request for information under the Freedom of Information Act 2000. The response to your query is detailed below: 1. Total number of Complaints the Trust has received in the last five years in a yearly breakdown. 2013-2014 = 934, 2012-2013 = 728, 2011-2012 = 681, 2010-2011. […]
