‘Choose and Book’ gives patients the opportunity to choose the date, time and location of where they would like to go for their treatment.

Patients will be offered a choice of four to five care providers for their first new outpatient appointment, which enables patients to be more involved in choosing their healthcare

How does it work?

During the consultation the GP will decide if the patient needs to be referred to a consultant. If so, the GP will generate a request on the Choose and Book software.

The patient will leave the surgery with an appointment request letter printed off Choose and Book showing details of the service selected and a choice of Provider.

The patient will telephone the provider of their choice and quote the UBRN (unique booking reference number) to the Call Centre Operator who will access the patient details on the Choose and Book software.

A suitable time and date will be agreed with the patient on the telephone. The GP will submit the referral letter electronically on Choose and Book.